What is the difference between a normal/standard cleaning and a deep cleaning?
Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.
We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).
What time will the cleaners arrive? I thought I booked an 8-10am slot with 8am being the start time?
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Atlanta traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).
If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).
Please feel free to reach out to us directly should you encounter any problems with this – hello@maidtoglow.com
What is included in the normal cleaning?
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of! Our normal, standard, cleaning includes the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. and the wiping down of main door handles and doors, if dirty. We also vacuum and mop (if applicable) all floors in the home (not including the basement).
We may organize clothes that are left out, blankets and towels (if 1 Load of Laundry is exceeded we will apply our Organization Extra to the total). If required we will also vacuum upholstery. Cleaning faucets, sinks, and dirty dishes is also a part of our normal cleaning service (we provide our own natural dish soap).
We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you! We’re so good you’ll want us back the next day (…it can be arranged)!
Are we insured?
How long will it take to clean my home?
The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that.
We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.
What happens if I’m not satisfied?
Can I book a Bi-Weekly/Monthly/Weekly cleaning just for the discount but get a onetime cleaning using the frequency discount and cancel the service?
No, those discounts are strictly for frequency cleanings – Bi – Weekly, Monthly, or Weekly – if you cancel after the 1st service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a Onetime cleaning.
You may cancel or switch after 3 cleanings. We don’t want anyone to take advantage of the deals we offer to our loyal customers!